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Order recovery

Order recovery Module

Developed by PrestaShop

The average rating includes all reviews over the last six months.

(34 votes)
  • Made by
  • +500
  • PrestaShop -
module - Order Management - Order recovery - 1
module - Order Management - Order recovery - 2


With just a few clicks, approve the orders of your customers who were not able to place their order, and increase your conversion rate!

What this product does for you


Conversion rate Encourage visitors to complete purchases


Customer relations Improve customer relations

Increase your conversion rate
· Recover your customers who abandon their orders
Is your customer having problems ordering? Did your payments module fail to work and your order has vanished into thin air?


The "order recovery" module lets you validate your customer's carts from your back office in just a few clicks.

You just need to:
choose the customer using our integrated Ajax filter
and then click on the cart you want to save: it will then be changed into an order and appear as one in your back office.

With the Order Recovery module, easily improve your customer service and make it more effective!

Frequently bought together

Add "Order recovery" to your cart along with:

  • Image descriptions are a little-known SEO feature for product pages, but precise description is a surefire way to increase your e-commerce’s search engine visibility. The SEO Images (Alt tag) module automates ALT tag creation for product images and produces quality content to improve your site’s page ranking.

  • Decrease the number of you store's abandoned carts by adding a notification that will appear directly in the customer's browser. This module can be installed and configured in just 30 seconds and displays the number of products in a customer's cart next to your store's favicon. It's a discrete and effective nudge to remind users they have a full cart and encourage them to check out!


Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

About the developer, PrestaShop


Need help?

This developer answers your questions in:
en fr



  • 3 months of free support (Learn more)
  • Developed by PrestaShop
  • Compatibility v1.5.0.0 - v1.5.6.3

  • Version 1.0.1 (04/23/2014)

  • Available in en fr