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PrestaShop
1.5.0.0 - 1.7.2.1
Overview
What this product does for you
Productivity Improve customer service management
- Manages incidences a more way orthodox in your shop.
- Improve customer communication.
- Improve the effectiveness and efficiency of service.
- Improves perception and satisfaction.
- Reduce business impact of incidents resolved promptly.
- Improve quality and response time to incidents user / client solving them with this program.
- Arrange management information to support decision-making within a cycle of continuous improvement and traceability available from registration to the closure of the incidence.
Features
- Incident management. You can view, sort, delete and respond to all incidents generated.
- States incidents management. Initially this module is installed with two states (open and closed) , but you can add more states. You can also activate / deactivate and delete states.
- Types incidents management. Initially this module is installed with two types of incidence (Error handling and error products) but you can add more types of incidences. You can also activate / deactivate and delete types.
- Priorities management. Initially, this module is installed with three priorities (Low, Medium and High), but you can add more priorities. You can also activate / deactivate and delete priorities.
In the front office, the customer will have a new link in your account to access a incidents page. On this page, the customer can control all incidents, create new incidents and respond to incidents created before.
This interaction module sends emails to:
- Notify administrators that a new issue.
- Tell customers that its incidence has been answered.
- Notify administrators that an incident has been answered by a customer.
Support and updates
For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.
Make sure this product runs well on your store for 12 months with Option Zen!
With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.
What is Option Zen?
Option Zen includes two services:
- Unlimited after-sales support during the period covered by the option
- Access to all updates for the product during the period
Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!
What does it include?
The following are included in Option Zen:
- questions about using the module/theme;
- solving technical problems related to the module/theme;
- access to all module/theme updates.
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
What your customers will like
- Increase interaction with your shop. The customer can submit an incident of an order.
- History messages of incidents available in your customer account.
- Request for return of the goods in the same incident.
- Uploading files (images, videos, documents ...) that give evidence of the incident.
Installation
Frequently purchased together
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Community developer Developed by
PrestaShop v1.5.0.0 - v1.7.2.1 Compatibility
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Community developer Developed by
PrestaShop v1.5.0.0 - v1.7.1.2 Compatibility
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Línea Gráfica Developed by
PrestaShop v1.5.0.0 - v1.6.1.15 Compatibility
What's New in Version 1.5.8(11/18/2016)
- FIX: problems with admin controller in PrestaShop 1.7
About the developer
- 34 Products developed
- 05/16/2014 PrestaShop member
- Spain Country
- Captain Expertise Level
Other items from the same developer
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