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Incidents Management Module
Developed by Community developerMore than 90 % of users recommend this product
The average rating includes all reviews since the product launch.
Users think this product is suitable for e-merchants who are:
-
+100
downloads! -
PrestaShop
1.5.0.0 - 1.7.6.1
Overview
What this product does for you
Productivity Improve customer service management
- Manages the incidents of your shop in a more orthodox way.
- Improves communication with the customer.
- Improves the effectiveness and efficiency of the service.
- Improves user perception and satisfaction.
- Reduces the impact of the business on incidents resolved in a timely manner.
- Improves the quality and response time to the incidents of the user / client solving them with this support program.
- Disposition of management information to support decision making within a cycle of continuous improvement since it has traceability from the registry to the closure of the incident.
Features
- Modify the email address that receives all notifications of new messages and incidents.
- Set the status of the incidents by default. This means that when a new incident is created from the user's account this default state is assigned.
- Set the reason or reason for the default incident. Mainly so that it is selected in the form of incidents that the user has in his client account.
- Activate or deactivate returns. PrestaShop Returns System (RMA).
- Indicate the file extensions allowed for the files attached to the message or incident.
- Incidents.
- The status of the incidents.
- The reasons for the incidents.
- The priorities of the incidents.
- The predefined messages.
- The incidence unique reference.
- The order reference.
- The product name if it has been selected.
- The customer name and customer email.
- Incidence priority.
- Incidence status.
- The date add of the incident.
- The date update of the incident.
- Information on the return request and direct link to its management.
- Message history.
- Form to add a response. It is possible to add a message, change the status of the incident and add an attachment if necessary.
- Allows you to simulate the claim of a lost order that has not reached the destination.
- This reason does not allow return.
- By default, this reason is associated with the order statuses: Delivered and Payment accepted.
- Allows to simulate the situation that the customer decides not to want to receive the order.
- This reason does not allow return.
- By default, this reason is associated with the order statuses: Delivered and Payment accepted.
- Allows to simulate the situation that the customer has received the order but is not happy with what he has received.
- This reason allows return using the PrestaShop RMA system.
- By default, this reason is associated with the order statuses: Delivered and Sent.
- Allows to simulate the situation that the customer has received the order but the merchandise has arrived damaged or broken due to a blow in the trip to the destination.
- This reason allows return using the PrestaShop RMA system.
- By default, this reason is associated with the order statuses: Delivered and Sent.
- Allows to simulate the situation that the customer has received the order but the merchandise has arrived with some problem or unforeseen.
- This reason allows return using the PrestaShop RMA system.
- By default, this reason is associated with the order statuses: Delivered and Sent.
- Allows to simulate the situation that the customer has received the order but the merchandise has arrived wrong and the customer wishes to change it.
- This reason allows return using the PrestaShop RMA system.
- By default, this reason is associated with the order statuses: Delivered and Sent.
- Allows to simulate the situation that the customer has received the order but the quantity received is not correct.
- This reason allows return using the PrestaShop RMA system.
- By default, this reason is associated with the order statuses: Delivered and Sent.
- This reason can be used for any other case that is not contemplated in the previous ones.
- This reason does not allow return.
- By default, this reason is associated with the order statuses: Delivered and Sent.
- Select the reason.
- Select the order.
- Select the product if applicable.
- Indicate the quantities you wish to request as a refund if applicable.
- Select the priority.
- Write a message.
- Add an attachment.
- Notify the administrator that there is a new incident.
- Notify customer that their incidence has been answered.
- Notify the administrator that an incident has been answered by a customer.
Frequently bought together
Add "Incidents Management " to your cart along with:
-
-
The Orders Export Module allows you to do a CSV or EXCEL export of your data from your orders function. This module is also compatible for multi stores.
$5999 -
Manage your return requests conveniently with PrestaShop Return Manager. This RMA extension helps you maintain and improve the customer relationship by making the return process easy for your customers.
$5999
Other
What your customers will like
- Increase interaction with the store. Customer can send a possible incidence about an order.
- Message history of the incidents available in your customer account.
- Request for the return of merchandise in the same incident.
- Possibility of adding attachments (images, videos, documents ...) that give evidence of the incident.
Recommendation
Legal compliance
GDPR compliance
This module is compliant with the European General Data Protection Regulation
Support and updates
You automatically get 3 months of support for this product.
For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.
Make sure this product runs well on your store for 12 months with Option Zen!
With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.
What is Option Zen?
Option Zen includes two services:
- Unlimited after-sales support during the period covered by the option
- Access to all updates for the product during the period
Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!
What does it include?
The following are included in Option Zen:
- questions about using the module/theme;
- solving technical problems related to the module/theme;
- access to all module/theme updates.
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
Testimonials
this module is life saver for me, I would recommend this module to anyone
Dos B. - 06/20/2019
The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.
Installation
What's New in Version 4.1.0(10/02/2019)
- ADD: backend links adaptation in PrestaShop 1.7.6.1
- ADD: define width for selectors in admin controller
- ADD: use getAdminLink
- ADD: button add a new incidence in AdminOrder
- ADD: button add a new incidence in AdminCustomer
- ADD: in module configuration link to admin incidences
- ADD: inproves in header in admin view incidence
- ADD: show customer in admin view incidence
- ADD: configuration tabs
- ADD: direct link to manage incidences in module configuration
- ADD: related modules
- ADD: improve description
- ADD: incidence template improvements
- ADD: use getBreadcrumbLinks()
- ADD: use block name page title
- ADD: use block name page footer
- ADD: smaller "view incidence button"
- ADD: smaller incidence table
- ADD: remove contact controller and create list and view controller for incidences in frontend
- ADD: use datatable plugin to filtering, sorting and pagination tickets in customer account
- ADD: use registerStylesheet and registerJavascript in frontend
- ADD: use bootstrap modal for add incidence in frontend
- ADD: show the messages number in the incidence in frontend
- ADD: customer can see a list of incidences and create a new incidence in the order detail page - displayOrderDetail
- ADD: input type file translatable
- ADD: manage returns from incidence
- ADD: when the administrator adds a new incidence from the backoffice, only the customers who have orders appear
- ADD: when the administrator selecting a customer, now only that customer's orders appear
- ADD: now the administrator can see the status and priority in the incident view
- ADD: administrator can create and select predefined messages
About the developer
- list 29 Products developed
- today 05/16/2014 PrestaShop member
- flag Spain Country
- Superhero Expertise Level
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