Incidents Management Module

• Modify the email address that receives all notifications of new messages and incidents.
• Set the status of the incidents by default. This means that when a new incident is created from the user's account this default state is assigned.
• Set the reason or reason for the default incident. Mainly so that it is selected in the form of incidents that the user has in his client account.
• Activate or deactivate returns. PrestaShop Returns System (RMA).
• Indicate the file extensions allowed for the files attached to the message or incident.

• Manage incidents.
• Manage the status of the incidents.
• Manage the reasons for the incidents.
• Manage the priorities of the incidents.

• The incidence unique reference.
• The order reference.
• The product name if it has been selected.
• The date add of the incident.
• The date update of the incident.
• The link to the return of merchandise requested if applicable.
• Message history.
• Form to add a response. It is possible to add a message, change the status of the incident and add an attachment if necessary.

• Allows you to simulate the claim of a lost order that has not reached the destination.
• This reason does not allow return.
• By default, this reason is associated with the order statuses: Delivered and Payment accepted.

• Allows to simulate the situation that the customer decides not to want to receive the order.
• This reason does not allow return.
• By default, this reason is associated with the order statuses: Delivered and Payment accepted.

• Allows to simulate the situation that the customer has received the order but is not happy with what he has received.
• This reason allows return using the PrestaShop RMA system.
• By default, this reason is associated with the order statuses: Delivered and Sent.

• Allows to simulate the situation that the customer has received the order but the merchandise has arrived damaged or broken due to a blow in the trip to the destination.
• This reason allows return using the PrestaShop RMA system.
• By default, this reason is associated with the order statuses: Delivered and Sent.

• Allows to simulate the situation that the customer has received the order but the merchandise has arrived with some problem or unforeseen.
• This reason allows return using the PrestaShop RMA system.
• By default, this reason is associated with the order statuses: Delivered and Sent.

• Allows to simulate the situation that the customer has received the order but the merchandise has arrived wrong and the customer wishes to change it.
• This reason allows return using the PrestaShop RMA system.
• By default, this reason is associated with the order statuses: Delivered and Sent.

• Allows to simulate the situation that the customer has received the order but the quantity received is not correct.
• This reason allows return using the PrestaShop RMA system.
• By default, this reason is associated with the order statuses: Delivered and Sent.

• This reason can be used for any other case that is not contemplated in the previous ones.
• This reason does not allow return.
• By default, this reason is associated with the order statuses: Delivered and Sent.

• Select the reason.
• Select the order.
• Select the product if applicable.
• Indicate the quantities you wish to request as a refund if applicable.
• Select the priority.
• Write a message.
• Add an attachment.

• Notify the administrator that there is a new incident.
• Notify customer that their incidence has been answered.
• Notify the administrator that an incident has been answered by a customer.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

• Unlimited after-sales support during the period covered by the option
• Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

• questions about using the module/theme;
• solving technical problems related to the module/theme;
• access to all module/theme updates.

The following services are not included in Option Zen:

• customization and special development;
• installing and updating the module/theme;
• solving problems concerning third-party services, hosting, the server, or the PrestaShop software.