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Incidents Management

Incidents Management Module

Developed by Community developer
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More than 90 % of users recommend this product

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The average rating includes all reviews over the last six months.

(5 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

Beginners  
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  • +100
    downloads!
  • PrestaShop
    1.5.0.0 - 1.7.4.2
module - Order Management - Incidents Management - 1
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Overview

Manage your incidents in a more controlled manner.
 
 

What this product does for you

event_available

Productivity Improve customer service management

  • Manages incidences a more way orthodox in your shop.
  • Improve customer communication.
  • Improve the effectiveness and efficiency of service.
  • Improves perception and satisfaction.
  • Reduce business impact of incidents resolved promptly.
  • Improve quality and response time to incidents user / client solving them with this program.
  • Arrange management information to support decision-making within a cycle of continuous improvement and traceability available from registration to the closure of the incidence.

Features

From managing your PrestaShop you can monitor and manage all incidents generated about orders.
  • Incident management. You can view, sort, delete and respond to all incidents generated.
  • States incidents management. Initially this module is installed with two states (open and closed) , but you can add more states. You can also activate / deactivate and delete states.
  • Types incidents management. Initially this module is installed with two types of incidence (Error handling and error products) but you can add more types of incidences. You can also activate / deactivate and delete types.
  • Priorities management. Initially, this module is installed with three priorities (Low, Medium and High), but you can add more priorities. You can also activate / deactivate and delete priorities.

In the front office, the customer will have a new link in your account to access a incidents page. On this page, the customer can control all incidents, create new incidents and respond to incidents created before.

This interaction module sends emails to:
  • Notify administrators that a new issue.
  • Tell customers that its incidence has been answered.
  • Notify administrators that an incident has been answered by a customer.

Frequently bought together

Add "Incidents Management " to your cart along with:

  • Boost your sales with cross-selling. It shows all the product accessories or related products with check-boxes on product page. It will auto add selected accessories into cart in background on adding the product to cart.

    $4999
  • Let your customers create alerts for your out of stock Products / Combinations and send an automatic email once you have stock again.   -- Fast support on installation and configuration --

    $4999

What your customers will like

  • Increase interaction with your shop. The customer can submit an incident of an order.
  • History messages of incidents available in your customer account.
  • Request for return of the goods in the same incident.
  • Uploading files (images, videos, documents ...) that give evidence of the incident.

 

Recommendation

This module is fully compatible with themes that have been developed with the Bootstrap 3.0+ technology. With other templates may need to do some adaptation.

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Installation

First of all, click “Add new module” at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click “Upload file”. Now your module appears on modules list. Click on “Install”, and “Configure” next.
 
You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.
 

What's New in Version 4.0.10(08/08/2018)

  • ADD: warning icon admin tab
  • FIX: upgrade logo
  • ADD: Spanish VE of Venezuela
  • FIX: PrestaShop validator standards code structure

About the developer

Community developer

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Need help?

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$5999

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Compatibility v1.5.0.0 - v1.7.4.2

  • Version 4.0.10 (08/08/2018)

  • Available in en ar co es mx pe ve

Questions? Contact the developer
This developer answers your questions in:

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