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Knowband - Mobile Order Lookup - Track Order Status Module

Developed by Knowband

(4) 4 votes

The Prestashop Mobile Order Lookup by Knowband adds a query form to the storefront using which customers can track their Order & Order Details by simply providing their email address and order reference without being logged in.

Item only
Zen Option

3 months of support
12 months of support
Upgrades and future features
Security updates

Price

$59.99

Store Demo Back Office Demo

Gallery

module - Order Management - Knowband - Mobile Order Lookup - Track Order Status - 1

module - Order Management - Knowband - Mobile Order Lookup - Track Order Status - 2

module - Order Management - Knowband - Mobile Order Lookup - Track Order Status - 3

module - Order Management - Knowband - Mobile Order Lookup - Track Order Status - 4

module - Order Management - Knowband - Mobile Order Lookup - Track Order Status - 5

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Shop Demo Demo Back Office

Overview

What this module does for you

Improve customer service management

Mobile Order Lookup Prestashop addon adds a simple query form to your storefront. Using this form, the customers can check their Order Status & Order Details by simply providing their email address and order reference number without a need to log into the website.

Productivity: Improves your customer service through real-time tracking

This Prestashop order details module by Knowband integrates a quick link to the query form on the header menu. Customers can use this form to track their order status or other order details without logging into their user account.

With this easy order tracking usability, this Prestashop module is an add-on to your UX optimization and customer service improvement. It can help you to make so many happy customers who would appreciate your intuitive and real-time order tracking interface.

- The Prestashop extension reduces the regular order-related customer queries by 30- 35%.

- It reduces the burden on manual support system through real-time replies.

- Prestashop order status provides better customer satisfaction through instant order information related customer queries by 30- 35%.

- Reduces the burden on manual support system through real-time replies.

- Provides better customer satisfaction through instant order information 24x7.

What your customers will like

They will love the responsive order look-up form.
The option of Order tracking without logging into the store will definitely add to your UX optimization.
Your guest customers will definitely like the Order status tracking without logging into the store.
It will save the time of customers in many ways.
First through ‘no need to log in’.
Second through instant and real time reply of order look up queries.

You have a question ?

This developer answers your questions in:

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Technical sheet

Latest update

01/20/2020

Available in

en, bg, cs, de, el, es, fi, fr, hu, it, nl, pl, pt, ro, ru, sk, sv, tr, uk +13

PrestaShop Compatibility

V1.6.0.4 - V1.7.6.7

Module version

V 1.0.8

Number of downloads

Developer

Knowband

Developer languages

Category

Order Management

Features

Real-time order tracking and reply to the customers is available in Prestashop mobile order lookup addon.
Customers need not be logged-in to track their order.
Customer's email address and order reference number are enough to track the order.
Customers get an automatic instant reply to their order lookup request with this Prestashop addon.
The Prestashop store admin can customize the text and labels of the order lookup form.
The admin can customize the look, feel and text of the form CTA button in the back-end of this Prestashop extension.
The admin can view the stats and graphical report of the order lookup activity on the store.
The Prestashop order details module is translation ready.
The multi-lingual customization lets the module be translated to any PrestaShop supported language right from the admin panel.
It has an easy-to-use Admin Panel interface.
The module has a Responsive Layout. Adapts to any screen size
Prestashop order details can be used with any PrestaShop Theme.
The look and feel of the module by Knowband can be customized easily to match your website theme.
It has an easy yet Rich Reporting System
The addon does not conflict with other PrestaShop modules
It is Multi-Store Compatible
Prestashop mobile order lookup comes with a detailed Help Manual.

What's New in Version 1.0.8(01/20/2020)

[UPDATE] Made Made Admin UI compatible with PrestaShop version > 1.7.4.x

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

Unlimited after-sales support during the period covered by the option
Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

questions about using the module/theme;
solving technical problems related to the module/theme;
access to all module/theme updates.

The following services are not included in Option Zen:

customization and special development;
installing and updating the module/theme;
solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:

Contact the developer

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Total price:

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Notations

Customer reviews

Ruben m. 12/19/2018

This is really a problem-solving module! Now our customers can easily find their order status and the tracking number from the top of our website. The support is extremely helpful when I want some small changes. Highly recommended!

Tracy D. 08/11/2017

I would recommend all of their products, Good communication, Quick to fix any issues. Awesome support, Cheers.

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

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