Necessary update of your password on PrestaShop Addons


You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.


check_circle The product has been added to your cart

Your data will be transferred to the Partner when you download this module.

I confirm my contact details to continue


Yummy, your shop will love it! Your product has been successfully downloaded Need a hand to install it in your PrestaShop store? Follow our tutorial: How to install a paid or free module Addons

(4) 4 votes
V1.6.0.4 - V1.7.7.6
From V1.6.0.4 to V1.7.7.6


The Prestashop Mobile Order Lookup by Knowband adds a query form to the storefront using which customers can track their Order & Order Details by simply providing their email address and order reference without being logged in.

What this module does for you

event_available Improve customer service management
Mobile Order Lookup Prestashop addon adds a simple query form to your storefront. Using this form, the customers can check their Order Status & Order Details by simply providing their email address and order reference number without a need to log into the website.​
Productivity: Improves your customer service through real-time tracking
This Prestashop order details module by Knowband integrates a quick link to the query form on the header menu. Customers can use this form to track their order status or other order details without logging into their user account.
With this easy order tracking usability, this Prestashop module is an add-on to your UX optimization and customer service improvement. It can help you to make so many happy customers who would appreciate your intuitive and real-time order tracking interface.
- The Prestashop extension reduces the regular order-related customer queries by 30- 35%.
- It reduces the burden on manual support system through real-time replies.
- Prestashop order status provides better customer satisfaction through instant order information related customer queries by 30- 35%.
- Reduces the burden on manual support system through real-time replies.
- Provides better customer satisfaction through instant order information 24x7. 

What your customers will like

  • They will love the responsive order look-up form.
  • The option of Order tracking without logging into the store will definitely add to your UX optimization.
  • Your guest customers will definitely like the Order status tracking without logging into the store.
  • It will save the time of customers in many ways.
  • First through ‘no need to log in’.
  • Second through instant and real time reply of order look up queries. 

You have a question ?

This developer answers your questions in:

Technical sheet

Latest update


Available in

en, bg, cs, de, el, es, fi, fr, hu, it, nl, pl, pt, ro, ru, sk, sv, tr, uk +13

PrestaShop Compatibility

V1.6.0.4 - V1.7.7.6

Compatibility MultiShop 

Yes info

Module version

V 1.0.9

Number of downloads




Developer languages



Order Management


  • Real-time order tracking and reply to the customers is available in Prestashop mobile order lookup addon.
  • Customers need not be logged-in to track their order.
  • Customer's email address and order reference number are enough to track the order.
  • Customers get an automatic instant reply to their order lookup request with this Prestashop addon.
  • The Prestashop store admin can customize the text and labels of the order lookup form.
  • The admin can customize the look, feel and text of the form CTA button in the back-end of this Prestashop extension.
  • The admin can view the stats and graphical report of the order lookup activity on the store.
  • The Prestashop order details module is translation ready.
  • The multi-lingual customization lets the module be translated to any PrestaShop supported language right from the admin panel.
  • It has an easy-to-use Admin Panel interface.
  • The module has a Responsive Layout. Adapts to any screen size
  • Prestashop order details can be used with any PrestaShop Theme.
  • The look and feel of the module by Knowband can be customized easily to match your website theme.
  • It has an easy yet Rich Reporting System
  • The addon does not conflict with other PrestaShop modules
  • It is Multi-Store Compatible
  • Prestashop mobile order lookup comes with a detailed Help Manual.

What's New in Version 1.0.9(01/20/2021)

  • Minor bug fixes

Support and updates

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:

About this developer

Expertise Level


Listed products


Developer since




Support languages


Knowband is a PrestaShop Premium Partner and Superhero seller with a team of skilled and experienced developers working on PrestaShop Modules since 2012. We provide more than 100 PrestaShop modules for all your eCommerce needs to build an awesome website, improve checkout, integrate your online store with top Marketplaces and develop Mobile App. We have a motivated and efficient customer service team that provides prompt and satisfactory help. We also provide the custom change service in our modules based on your requirement.