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Hamon law: Withdraw management + legal notice sending

Hamon law: Withdraw management + legal notice sending Module

Developed by Community developer
(17 votes)
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  • +100
    downloads!
  • PrestaShop
    1.5.0.0 - 1.7.1.2
module - Legal - Hamon law: Withdraw management + legal notice sending - 1
module - Legal - Hamon law: Withdraw management + legal notice sending - 2
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Overview

Get in accordance with the law Hamon by proposing a withdrawal form to your customers, and a high-level tracking requests in the "Merchandise Returns" of your shop.

What this product does for you

Customer relations Alleviate customer disputes

By using the Loi Hamon Prestashop addon, you make sure to comply with the Hamon law, in force since 14 June 2014, thanks to the dedicated withdrawal form and the email confirmation sent to customers.

Automatic recording of each requets in the "Merchandise Returns" will ensure an optimal tracking of each requests, with the ability to change their status (accepted, refused ...).

The ability to choose the contact address allows you managing requests withdrawal from a dedicated e-mail address. Once a request is made, you will receive an e-mail to this address. In addition, all applications will be archived in the "Customer Service" section of your backoffice.

Finally, you have the ability to join a CMS page content in attached file when an order is placed. This PDF file is send to all customers when ordering, in the order confirmation e-mail. This feature allows you to send legal notice to your customers. The PDF file content is generated automatically, so when you'll make changes on your CMS page, the PDF file will always be updated.

Features

  • Ability to set the withdrawal delay
  • Contact selection of the "Customer Service" section that will receive withdrawal requests by e-mail
  • Withdrawal requests available in the "Customer Service" section of the back office
  • Automatic withdrawal confirmation sent to the client application
  • Ability to add a file upload field to the form
  • Ability to send a CMS content in attachment (PDF file) to customers when they places an order
  • Configuration of the page title (Meta title)
  • Configuration of the page description (Meta description)
  • Ability to add a un message (via WYSIWYG) above the form
  • Multi-languages add-on

Provided translations: EN, FR, PT

The Loi Hamon Prestashop module uses the Responsive Design technology. So, it fit on smartphones and tablets.

The Loi Hamon Prestashop module is W3C compliant.

The Loi Hamon Prestashop module has been tested on the following browsers:
- IE 8 to 11, Edge, Firefox, Safari, Chrome et Opéra

The Loi Hamon Prestashop module is supplied with a full documentation.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Recommendation

 
 

What your customers will like

The Loi Hamon Prestashop module allows your customers to access a withdrawal form for orders placed on your shop. Within 14 days, they will have the opportunity to simply retract and receive an email confirmation, according to the Hamon law.

Automatic recording of each request in "My merchandise returns" section of the customer area, will allow your customers to have an optimal tracking of their withdrawal requests, with the ability to print their return labels.

When they places an order, customers will receive your legal notice. So, they will be informed of your conditions at each time.

Installation

The Loi Hamon Prestashop module can be installed in the same way that any Prestashop module. Either by uploading directory of the Loi Hamon Prestashop module, via the FTP protocol, in the "module" directory of your installation. Or by using the "Modules" tab of the back office of your shop. For more information, see the documentation provided (readme_en.pdf file).

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Items from the same developer - Show more details

What's New in Version 1.7.0(02/16/2017)

  • Add Prestashop 1.7 compatibility

About the developer

Community developer

Question?
Need help?

This developer answers your questions in:
en fr es pt

$39.99

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.5.0.0 - v1.7.1.2

  • Version 1.7.0 (02/16/2017)

  • Already translated into en fr pt

Questions? Contact the developer
This developer answers your questions in:

en fr es pt