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Knowledgebase - FAQ - always visible

Knowledgebase - FAQ - always visible Module

Developed by Silbersaiten
  • Partner
    Agency
  • PrestaShop
    1.6.0.4 - 1.6.1.17
module - FAQ (Frequently Asked Questions) - Knowledgebase - FAQ - always visible - 1
module - FAQ (Frequently Asked Questions) - Knowledgebase - FAQ - always visible - 2
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Overview

The module Knowledge Base allows an easy integration of a sliding FAQ block on every page of your store with another feature to create your own lists of questions for different customer groups.

What this product does for you

Productivity Improve customer service management

  •  multishop functionality
  • Allow customers to make suggestions
  • Sorting of questions by category
  • Sorting of questions on specific customer groups
  • Internal links using prefabricated Shortcuts like {cms:5} to create a valid link inside your own shop structure

Features

Customers get a well-structured list of questions, including the instant search function on the top of the lightbox. They also have the ability to send issue proposals to the store owner or any other email receipient through the integrated block that slideds down from the top of the page.
The structure in the backend is very clearly structured for the merchant and provides the possibility to work with shortcuts, aply categories to any customer groups and many more.

What your customers will like

  •  Questions can be assigned to certain categories of either individual products or all products that appear in the product description.
  • Sliding FAQ block on each side. You can look up for an answer without leaving the page you're looking at
  • Thread-sorted questions and answers
  • Instant search
  • Option to email your own question to the merchant if you couldn't find an answer

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Frequently purchased together

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What's New in Version 1.0.2(07/27/2017)

  • * added sorting of categories and questions
  • * minor bugs fix

About the developer, Silbersaiten

Silbersaiten

Since 2009, we have specialized in the development of modules and templates. Some of our strengths include development for payment, logistics, and merchandise management, development of innovative modules for content management in, as well as development of, administration tools, make managing your shop easier and considerably expand Prestashop’s native functions. In addition, for our customers we develop customized solutions.

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Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.6.0.4 - v1.6.1.17

  • Version 1.0.2 (07/27/2017)

  • Available in en de es fr it nl pt ru

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