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Help Desk

Help Desk Module

Developed by BELVG
  • Partner
  • PrestaShop -
module - Customer Service - Help Desk - 1
module - Customer Service - Help Desk - 2
module - Customer Service - Help Desk - 3


This module is responsible for displaying customer-admin communication at one place and notifying of admin ticket replies. 

What this product does for you

Prestashop Help Desk
Prestashop Help Desk is a convenient and intuitive solution that offers improved customer-admin interaction. This module creates Help Desk tab, where customers can quickly submit tickets from and the history and progress of communication with admin are saved. Users will always be aware of what tickets are answered and what are expected to come.

General information
Prestashop Help Desk module will assist you in solving clients’ issues and turn them into loyal customers.
The module provides a ticket thread that will help users track and check ticket reviewing process. Besides, admin is able to reply to tickets and see details in his/her admin panel.
Help Desk empowers customers to raise questions about store products and collect answers to their issues at one place.


Key features:
•    Quick ticket response
•    Easy ticket managing system
•    Displaying communication thread
•    Showing ticket information(ID, department, last message, order ID and status)
•    Frontend backoffice Prestashop integration

Frequently purchased together

Help Desk
Advanced text editor for the after-sales service Module
SEO Images (ALT Tags)


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Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

About the developer, BELVG


If you are looking for a reliable technical solutions partner for your store, you’ve come to the right place. As an officially certified company and we are working on new modules and templates for over 4 years. We take pride in our coding practices as well as our support so if you want more from any of our modules – we are happy to customize your experience. We are glad to welcome you as our client and hope for long-term relationships with you!

Need help?

This developer answers your questions in:
en fr ru



  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.4.0.1 - v1.4.7.0

  • Version 0.1 (05/07/2012)

  • Available in en fr

Questions? Contact the developer
This developer answers your questions in:

en fr ru