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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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Yummy, your shop will love it! Your product has been successfully downloaded Need a hand to install it in your PrestaShop store? Follow our tutorial: How to install a paid or free module Addons

UVdesk - Free Helpdesk Ticket System

UVdesk - Free Helpdesk Ticket System Module

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Developed by Webkul
V1.6.0.4 - V1.7.8.8
From V1.6.0.4 to V1.7.8.8

Overview

Integrate UVdesk ticket system in your Prestashop store to provide a support platform to your customers. A dedicated support platform to resolve the queries of customers will help to build customers trust towards your brand.

What this module does for you

headset Improve customer relations
  • All pre-sale & post-sale queries can be managed from one place.
  • Admin can reply to those tickets created by the buyer.
  • Admin can delete the tickets from PrestaShop backend.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • Admin/Assigned agent/Customers can add attachments on ticket replies.
  • The filter option can be used to search for a specific ticket using various parameters.

What your customers will like

  • Customers can raise their queries any time from the platform.
  • Customers can view their previously created tickets in their account.
  • Customers can add a collaborator in the ticket.
  • Customers are notified via mail when the admin replies on their created ticket.

Installation

  • Go to the back office-> modules -> Upload a module
  • Upload zip file of ‘UVdesk - Free Helpdesk Ticket System’
  • The module will automatically get installed on your Prestashop

You have a question ?

This developer answers your questions in:
en

Technical sheet

Latest update

10/16/2019

Available in

en, ar, bg, de, es, fr, it, nl, pt, ru +4

PrestaShop Compatibility

V1.6.0.4 - V1.7.8.8

Module version

V 4.0.2

Number of downloads

1

Documentation

Included

Developer

Webkul

Developer languages

en

Account required on a third-party service

Yes

Category

Customer Service

Features

  • Integrate UVdesk Helpdesk System with your PrestaShop Store
  • Easy interaction between Admin and Buyers
  • A well-managed helpdesk system for your PrestaShop site
  • Absolutely Free of Cost Addon (Admin will have to sign up to UVdesk if he/she does not have an existing account)
  • Buyers can raise ticket relating to any concern/issue/enquiry.
  • Admin can reply to those tickets created by the buyer.
  • Admin can delete the tickets from PrestaShop backend.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • Admin/Assigned agent/Customers can add attachments on ticket replies.
  • The filter option can be used to search for a specific ticket using various parameters.
  • The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
  • Use Upgraded UVdesk Plans to avail various other features.
  • The module translation is available in following languages: French (fr), Arabic(ar), Spanish(es), German(de), Italian(It), Russian(ru), Japanese(ja), Dutch(nl), Bulgarian (bg), Portuguese (pt).

What's New in Version 4.0.2(10/16/2019)

  • Buyers can raise ticket relating to any concern/issue/enquiry.
  • Admin can reply to those tickets created by the buyer.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
  • Admin/Assigned agent/Customers can add attachments on ticket replies.

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


You have a question ?

This developer answers your questions in:
en

About this developer

Expertise Level

Superhero

Listed products

202

Developer since

08/14/2012

Country

India

Support languages

en

Webkul

Webkul is one of the most trusted plugin maker in the open source community since 2010. We are web and mobile-based organization and have crafted more than 1000 products.