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xSellco Helpdesk

xSellco Helpdesk

Developed by PrestaShop Partners
  • Official
    Partner
 - Customer Service - xSellco Helpdesk - 1
 - Customer Service - xSellco Helpdesk - 2
 - Customer Service - xSellco Helpdesk - 3
 - Customer Service - xSellco Helpdesk - 4

Overview

xSellco is the leading e-commerce help desk, tailored specifically for online retailers. Centralize customer queries and order details from your Prestashop and other sales channels like Amazon, eBay and more in one simple dashboard.  
 

What this product does for you

Conversion rate Facilitate international sales

  • Save time and costs on customer support
  • Provide faster responses
  • Expand globally with in-built auto-translate
  • Free live chat/contact form
  • Unlimited users
  • Unlimited channels
  • Collaborative team dashboard
  • No overlapping query responses
  • Measure team performance
  • Track key metrics like response times and message volume for different query types like Returns.
 

Features

 
  • Manage customer support from all your sales channels with one intuitive dashboard.
  • All order, shipping and customer details displayed within each message
  • Time-saving features such as templates, dynamic tags and auto responder
  • Automatic language translation
  • Prioritize messages by time left to respond
  • Automate workflows with specific rules
  • Insightful reporting helps you analyse your customer support metrics
  • View ticket volume by store, language, query type and more
  • Integrations with all major e-commerce platforms
  • Link e‑commerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana

What your customers will like

  • Fast responses
  • Enhanced customer experience
  • Live chat for immediate responses
  • Global customers can communicate in their own language

About the developer, PrestaShop Partners

PrestaShop Partners

Question?
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This developer answers your questions in:
en

Free

  • Compatibility v1.5.0.0 - v1.7.2.4

  • Version 1.0.0 (11/24/2016)

  • Requires an external service Yes

  • Included in PrestaShop Yes

  • Downloads 562

  • Available in en

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This developer answers your questions in:

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