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MyTickets

MyTickets Module

Developed by Community developer
  • PrestaShop
    1.4.0.1 - 1.6.0.6
module - Customer Service - MyTickets - 1
module - Customer Service - MyTickets - 2
module - Customer Service - MyTickets - 3

Overview

MyTickets is a simple ticket system for Prestashop!

What this product does for you

MyTickets is a simple but very useful tool for Prestashop which will transform your customer care into a nice ticket system! :-)  MyTickets will display every communication the customer has made with your customer care (through the default contact form) in his account. So the customer will always have a trace of his communications in his account, without opening his email client every time! And moreover, customers can also answer to your communications via MyTickets because every thread has a button that leads the customer directly into contact form, with the appropriate token for the thread: so, the customer has not to click on the links in his emails anymore! MyTickets is the right tool for a modern website and is useful for you because the customer will spend more time on your website, and above all he will be more satisfied! :-)

Features

  • Very simple installation, it doesn't need any configuration;
  • The customer has all the communications made via contact form with your customer service in his account;
  • In every thread, the customer can view all the messages;
  • Different colors for customer's messages (yellow) and shop's messages (pink) for an intuitive recognition;
  • Customers can answer to customer care's messages directly from MyTickets module;
  • Multilingual support;
  • Full-compatible with Prestashop 1.6 (MyTickets has also a Prestashop 1.6 special template).
 
 

Recommendation

The module does not need any configuration and after being installed, it is ready for the use. However, if you want to style the look of the buttons and of the tables, you can edit the tpl files as you want. The link for the MyTickets page could be find under "My Account" page. If you want to link it wherever you want on your website, you can use this link: www.yoursite.com/modules/mytickets/tickets.php
 

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Installation

Just upload the module, install it and start using! For any inconvenient, our help desk is available in four languages (English, Italian, French and Spanish).

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MyTickets
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About the developer

Community developer

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$44.99

Benefits:

  • 3 months of free support (Learn more)
  • Documentation included
  • Compatibility v1.4.0.1 - v1.6.0.6

  • Version 1.1 (05/29/2014)

  • Available in en

Questions? Contact the developer
This developer answers your questions in:

it en fr