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Luminjo : online customer service software SAAS

Luminjo : online customer service software SAAS Module

Developed by Community developer
  • PrestaShop
    1.6.0.4 - 1.7.2.2
module - Billing & Invoicing - Luminjo : online customer service software SAAS - 1
module - Billing & Invoicing - Luminjo : online customer service software SAAS - 2
module - Billing & Invoicing - Luminjo : online customer service software SAAS - 3

Overview

Integrate an easy to use contact formula for better online customer support. Provide online help with enriched text all from a centralized dashboard.

What this product does for you

Productivity Improve customer service management

Why use luminjo instead of a standard contact form?

Through your Prestashop online shop, your customers contact you in the same way, but with optimized features and tracking. Customers will communicate through luminjo and not through the classic mail software.

Instead the conversation with the client becomes accessible from the luminjo dashboard.The traceability of questions asked by customers is the strength of luminjo. Thanks to the form integrated with the luminjo module on a Prestashop site, you offer your contacts a unique experience for customer satisfaction.All features have been thoughtfully designed to best handle all requests and ensure that all customer conversations are processed. 

Tickets have an easily identifiable status: New, Open, Pending, Closed. So you know at any time what happens to a customer request.Using luminjo is a beneficial to your support team. Easily assign a ticket to one of your competent agents in a few clicks. Well thought-out features have been added to effectively respond to a ticket.

Features

The features are oriented to offer the best customer support experience possible for your shop but also for the customer. As any professional that provides online support, customer satisfaction is key.
With luminjo : 

  • Talk with other support agents about a conversation thanks to internal comments that are invisible to the customer.
  • Reply in one click with an automated reply. Perfect for replying to frequently asked questions
  • Know if another agent is responding to a ticket. Therefore, avoid answering the same query twice.
  • Create folders for storing your tickets should delight you. Finding a ticket should be a breeze.
  • Assign a ticket to a specific agent who will be able to process an application efficiently.
  • Assign different roles to your agents based on their skills.
  • Choose the language of your choice: French, English, Spanish and Italian.
  • Support and updates

    You automatically get 3 months of support for this product.

    For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

    Recommendation

    For installation and proper use of the Prestashop luminjo addon, it is required to have at least the Captain Jo offer at 15 € / month. Otherwise, the submission of a question by a customer will not be taken into account. The question will not be visible in the luminjo dashboard.

    What your customers will like

    To create a good customer relationship, it needs to work in both directions. This is why the luminjo online support software gives customers total transparency in their questions and queries sent to a company.

    By obtaining the URL of the ticket corresponding to his request, the customer immediately obtains the history of the actions carried out on his ticket. The customer knows if an agent has opened the ticket and when someone has responded to it.

    Installation

    The installation runs like any other Prestashop addon : copy the folder from the zip to the addons folder of your PrestaShop installation.Go to the addons page of your back office then look for the addon and click on install.
    Then all you need to do is use your two (public and private) API luminjo keys available in your company luminjo account settings. To activate the installation.

    Frequently purchased together

    Luminjo : online customer service software SAAS
    Countries Dashboard
    Categories Dashboard
    • Community developer Developed by

      PrestaShop v1.6.0.4 - v1.7.2.2 Compatibility

    • PrestaShop Developed by

      PrestaShop v1.6.0.5 - v1.7.2.2 Compatibility

    • PrestaShop Developed by

      PrestaShop v1.6.0.4 - v1.7.2.2 Compatibility

    $119.97 Add all three to cart

    Items from the same developer - Show more details

    What's New in Version 1.0.0(06/06/2017)

    • Choose the language of your choice: French, English, Spanish and Italian
    • Know if another agent is responding to a ticket. Therefore, avoid answering the same query twice.

    About the developer

    Community developer

    Question?
    Need help?

    This developer answers your questions in:
    en fr es pt

    $49.99

    Benefits:

    • 3 months of free support (Learn more)
    • Documentation included
    • Compatibility v1.6.0.4 - v1.7.2.2

    • Version 1.0.0 (06/06/2017)

    • Already translated into en es fr it pt

    Questions? Contact the developer
    This developer answers your questions in:

    en fr es pt