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Are you looking for a chat module that brings greatest chatting experience for both you and your customers, works smoothly on any devices, require minimum your service resource along with provides all necessary features to help you completely handle the chat and you can completely trust on it?
Your search ends here! The product name “Dreaming Live Chat” has exactly described our burning desire to bring an innovative live chat module for Prestashop, you will surely never see any other online chat module that can be great like this!
What makes Dreaming Live Chat different?
- User-driven interface, smooth chat on mobile devices
- Excellent performance, allow you to chat with 100+ customers stably at the same time with minimum server resource
- Highest security layers implemented
- Huge number of exclusive features such as: visual interface editor, multi online statuses (online, offline, busy, invisible), user avatar, Chatbot (auto-reply), sound and email notification, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support, chat history (for both customer and shop operator), emotion icons and many more!
- Free Google map and GEOIP service
- And finally “Pay once but use forever!” Protect your customer privacy. No monthly fee (or annual fee) required
Let’s discover all the features in details
1. User-driven interface
Dreaming Live Chat interface is specially designed to make it looks attractive to customers and operators with great frontend and backend interface.
- Dreaming Live Chat provides beautiful frontend chat box which can be fully customized from backend with color picker and custom text. Customer can maximize/minimize, hide/show or close frontend chat box.
- Chat box is carefully optimized for mobile devices brings the greatest experience to customers when they chat with you on your website with a smartphone or a tablet on their hand.
- “2 step to start chat” feature is supported. This helps simplify customer chat box at the first screen when they start chatting, they’re only required to enter a single message to start the chat.
- Backend provides side conversation list and multi chat boxes that can appear on any page in backend helps you easily chat with many customers at the same time while still doing your other work with backend.
- All useful features (such as block a chat, end chat, view map, delete chat, turn on captcha protection, view user info, hide/show chat…) are integrated directly on chat boxes, allows operator easily control the chat with any customer when chatting with them.
- Backend interface is also optimized for mobile devices to make sure you can easily chat with your customer around the world with a smartphone or tablet when you’re at anywhere.
2. Excellent performance
Dreaming Live Chat is smartly programmed to reduce the use of server resource as well as client web browser memory as much as we can. The idea of this is to focus on the most active chats first! Or give active chats most resource and fast communication speed (Active chats are chat sessions that are both customer and operator are active) and try to turn off in-active chats or give in-active chats less treatment (lower chat speed). This great idea helps Dreaming Live Chat becomes a Prestashop online chat module with the best performance. We have tested and it’s ensured that you can chat with 100+ customers at the same time with minimum server resource!
Dreaming Live Chat also allows you to set custom timing options (refresh speed, timeout duration to automatically end chat) which best suit your server configuration. You can also enable “auto-optimize refresh speed” to minimize the use of server resource while keep communicating smoothly with your customers
3. Security layers
You often get spam with other live chat modules, right? Forget spam now with Dreaming Live Chat!
Dreaming Live Chat is implemented with multi security layers which help you enable different security levels for your chat to get rid of spam and attackers. It’s programmed to automatically filter spam messages or fake chat sessions trying to create by web auto-fill robots.
Dreaming Live Chat also provides captcha protection layer which can be enabled in specific situations (can be set by operator) to avoid spam messages. Captcha can also be automatically enabled if the system detects spam actions from customers.
4. Premium exclusive features
- Visual interface editor: This feature helps you easily design your frontend chat box for each online status, you can quickly customize the chat box to suit your website (change colors, text, chat box size…). You can see the changes in real-time from module backend without having to go to frontend.
- Online statuses: Dreaming Live Chat supports 4 online statuses (online, busy, invisible, offline), this is a unique feature that you can only find in our Prestashop chat module, this allows you to decide your status that customer will see on the frontend (like what is offered on common chat platforms such as Yahoo, Skype, Facebook…)
- Message delivery status: This great feature allows both operator and customer see delivery status of their message (Sent, Delivered, Seen, Writing), this makes conversation more interactive and keeps customer continues the chat.
- Chatbot (Auto-reply) and pre-made messages: Are you tired of replying to customer with the same messages in the same situations? With Chatbot feature, you setup a set of answers which will be automatically replied to the customer in a pre-defined order. Pre-made messages help you quickly reply to the same questions in one click without having to retype the answers.
- Notification: This Prestashop chat support module offers sound notification when operator or customer receive new messages. Messages can also be sent to operator’s email addresses when operator are not online (or in specific situations which can be set at backend according to your preference)
- Rate support: Customer can rate operator for their support in 5 level (terrible, acceptable, fairly good, good, excellent). This feature is useful for operator (or manager) to collect customer feedback and improve their service.
- Dreaming Live Chat also provides many other awesome features that we can’t list them all here such as: beautiful emotion icons, user avatar, customer chat fields, collapsed alert bar, collapsed bubble alert, display number of new messages, quickly search old messages, clean-up (clear old messages if they’re not necessary to keep in database), IP blacklist… You can check the features on our frontend and backend demo or see them on the product screenshots.
5. Google Map and free GEO IP service
Dreaming Live Chat provides free map feature based on Google map and free GEO IP services, this awesome feature helps you easily track your customer location, their IP or type of web browser they’re using when chatting with you. This feature is completely free, you only need to setup a Google API key and enjoy using the feature.
6. Multi-shop support
Online chat support is necessary for any e-commerce website, it’s also more important to big e-commerce websites which are enabled with multi-shop feature (an excellent feature offered by Prestashop open source software). We understand this important need, so we make Dreaming Live Chat fully compatible with Prestashop multi-shop mode.
When you install our online chat module to your website in multi-shop mode, you can chat with your customers from different shops at the same backend or limit accesses to operators of each shop to chat with their customer only.
7. “Pay once but use forever!”
Have you ever used chat services with monthly (or annually) fee? If your answer is “Yes”, you may have understood how expensive the services are. But why paying monthly and give full control of your customer privacy to another company while you have your own web server (or hosting) which is completely enough for setting up a perfect online chat platform?
Dreaming Live Chat is one-time fee module, it’s installed on your server as a standard Prestashop module and gives you full control of your customer discussions as well as protect your customer information and your important discussions with customers from being known by a third party.