Optimieren Sie Ihren Shop mit dem
offiziellen Marketplace von PrestaShop!

Ich bestätige meine Kontaktdaten um fortzufahren

Toll, das wird Ihr Shop lieben! Der Artikel wurde in Ihrem Warenkorb gespeichert.

Help Desk - Customer Support Management System

Help Desk - Customer Support Management System Modul

Entwickelt von FME Modules
(5 Stimmen)
5 stars
1
4 stars
1
3 stars
1
2 stars
1
1 star  
1

Die Durchschnittsbewertung umfasst alle Bewertungen der letzten sechs Monate.

  • Partner
    Agentur
  • +100
    Downloads!
  • PrestaShop
    1.5.0.0 - 1.7.2.2
module - Kundenservice - Help Desk - Customer Support Management System - 1
module - Kundenservice - Help Desk - Customer Support Management System - 2
module - Kundenservice - Help Desk - Customer Support Management System - 3
module - Kundenservice - Help Desk - Customer Support Management System - 4
module - Kundenservice - Help Desk - Customer Support Management System - 5
module - Kundenservice - Help Desk - Customer Support Management System - 6
module - Kundenservice - Help Desk - Customer Support Management System - 7
module - Kundenservice - Help Desk - Customer Support Management System - 8
module - Kundenservice - Help Desk - Customer Support Management System - 9
module - Kundenservice - Help Desk - Customer Support Management System - 10
module - Kundenservice - Help Desk - Customer Support Management System - 11
module - Kundenservice - Help Desk - Customer Support Management System - 12
module - Kundenservice - Help Desk - Customer Support Management System - 13
module - Kundenservice - Help Desk - Customer Support Management System - 14
module - Kundenservice - Help Desk - Customer Support Management System - 15
module - Kundenservice - Help Desk - Customer Support Management System - 16
module - Kundenservice - Help Desk - Customer Support Management System - 17
module - Kundenservice - Help Desk - Customer Support Management System - 18
module - Kundenservice - Help Desk - Customer Support Management System - 19
module - Kundenservice - Help Desk - Customer Support Management System - 20
module - Kundenservice - Help Desk - Customer Support Management System - 21
module - Kundenservice - Help Desk - Customer Support Management System - 22

Kurzbeschreibung

PrestaShop Help Desk/Support Ticket module allows you to manage and track pre and post sale support inquiries. Create multiple departments to effectively manage inquiries. Let customers manage their support tickets from My Account section.

Vorteile und Modulbeschreibung

Kundenbeziehung Verbessert die Kundenbeziehung

What this Prestashop Help Desk module does for you

  • Creates an advance customer support management system
  • create multiple departments to manage tickets
  • View & reply customer tickets from backoffice
  • Send & receive email notifications
  • Improve customer relations
  • and much more

Help Desk is another useful module for business owners in order to provide online support by using e-ticketing for customers. With PrestaShop HelpDesk from FME, the support team is notified with every ticket generated from a problem faced by the clients. You can make pre-made replies, email templates, priorities and whole new departments from this extension. For more information regarding PrestaShop customer service module, click on the Demo

What this PrestaShop support module has to offer

In a lapse-free timeframe, you can solve customer inquiries regarding customer support by installing PrestaShop ticket system in the easiest way possible. These tickets are generated from the customer accounts to be sent to the right department. To reach follow-ups, customers can track the entire communication between them and the support agent in a central thread.

Area of Function:

The PrestaShop support ticket module automates the process of analyzing support issues, received emails, evaluating suggestions and the complaints by customers. It comes with several important features such as the ability to manage priorities, departments, premade relies on clients, integral notes and emailing of templates. The customers can interact with the website in the most hassle free manner without causing any panic.

Following are the features discussed to provide you some insight. Click on DEMO to see all these features on live DEMO.
 

Funktionsbeschreibung

  • New admin page styles
  • Front Ticket Messages appearance changed
  • The new feature allows the customer and the admin to send and receive images along with tickets
  • New Google Recaptcha introduced and old captcha removed
  • For user convenience latest tickets can be viewed from the addition of left block
  • In case of several tickets the customer can search a particular ticket from the search bar
  • For TXT and HTML, back office template editor for emails is added
  • It also saves customers from unwanted complications. The customers can save time by directly replying via email.

Post a New Ticket - Front Office

By signing in to their account, customers can interact with web-based support helpdesk. The ‘My Tickets' category from customers’ accounts is for creating new tickets and tracking the old ones.  While producing a new ticket, file attachments are also supported

Handle Tickets

The following information is displayed on the grid view after the tickets have been received:
  • Ticket ID
  • Subject and status
  • Priority
  • Customer name
  • The data of user response
  • Edit the details
  • The admin can attain the following information by clicking on any of the tickets from the list:
  • Attachments and emails
  • The date a ticket is created
  • The date admin has responded
  • Related department
  • Last time a staff responded
This division handles the options for tickets on behalf of the store owner. It includes the status of the ticket, priorities, and department. For customer support agent and the user itself, ticket responses are displayed with various color schemes. The ticket can be replied by the admin or the agent from this section and can be closed on reply.

Internal Notes

Internal notes are to communicate with your agents or internal departments. PrestaShop Help Desk extension enables you to save these notes for better communication within the company.

Set Ticket Status

You need to set aside the important queries from the lesser significant ones to avoid losing potential customers. By making priorities regarding customer complaints through this extension, you will assure customer retention. The priorities can be rated as 1, 2, 3 or low and high.

Enable Departments

Departments are also responsible for executing clean and unhindered support tasks. With this customer service plugin, you can manage department title, email and signature.

Configure setting for Email Templates and Pre-Made replies

You can personalize email formats to be occasion appropriate for instance, new ticket creation, new message or when a new ticket is closed. Ready answers in the form of premade replies can be devised for communicating with the client instantly and for later use.

Ticket Alerts
You can get notified with every alert generated from the customer. Access back office and configure settings to ‘Send email copy’.

Google Captcha
To prevent spam you can activate caption from the settings.

Configuration Features
  • Personalized title for the helpdesk or a support page
  • Shows various ticket statuses on the front office such as priorities and departments
  • For newly generated ticket, choose default priority, respective department, and status
  • Pick the email template which you prefer
  • Enable file uploads
  • Upload file with the maximum size
  • File types which users are able to attach can be entered by the admin
  • Manage alerts for tickets and messages
  • Activate Google Captcha
  • Tickets can be closed by the clients
  • You can activate default new message response, default new ticket response and the close ticket notice
  • Additional features for multiple stores
  • A link to attachment is included in user email

Support und Updates

Sie profitieren automatisch von 3 Monaten Support für dieses Produkt.

Für 90 Tage nach dem Kauf können Sie sich über technischen und funktionalen Support sowie über Zugang zu verfügbaren Aktualisierungen für dieses Produkt freuen.


Garantieren Sie mit der Option Zen 12 Monate lang ein reibungsloses Funktionieren dieses Produkts in Ihrem Online-Shop!

Dank der Option Zen haben Sie für ein Jahr ab Kauf Zugang zu ALLEN Aktualisierungen des Produkts. Der Entwickler des Produkts begleitet Sie über E-Mail-Kommunikation mit Antworten auf alle technischen und funktionsbezogenen Fragen.


Was ist die Option Zen?


Die Option Zen beinhaltet zwei Services:

  • - einen während der Laufzeit der Option unbegrenzten After-Sales-Support;
  • - den Zugang zu allen Updates des Moduls oder Themas während dieses Zeitraums.

Die Option Zen wird beim Kauf dieses Produkts zum Vorteilspreis angeboten. Darüber hinaus kann sie auch nach dem Kauf dessen über Ihr Kundenkonto erworben werden.rnSie ist ab dem Kaufdatum Ihres Produkts bis zu ein Jahr gültig. Je eher Sie es kaufen, desto länger profitieren Sie davon!


Was beinhaltet die Option Zen?


Die Option Zen umfasst:

  • Beantwortung von Fragen zur Nutzung des Moduls/Themas;
  • Lösung technischer Probleme im Zusammenhang mit dem Modul/Thema;
  • Zugang zu allen Updates des Moduls/Themas.

Folgende Leistungen sind nicht in der Option Zen inbegriffen:

  • Personalisierung und spezifische Entwicklung;
  • Durchführung der Installation und von Updates des Moduls/Themas;
  • Lösung von Problemen bezüglich der Dienstleistungen von Drittanbietern, des Hostings, des Servers oder der PrestaShop-Software.

Andere

 What's New in Version 1.6.0?

  • Multi-store feature added
  • Attachment link added to user email
  • Bugs fixed

Was Ihre Kunden schätzen werden

  • The module allows your customers to quick interact with your support team and get their issues resolved with any backlog.
  • With automated email management, customers can get a preconfigured reply within no time and have an answer to their query.
  • The professional email replies in formatted templates make it appealing for customers to get an instant response. 

Werden häufig zusammen gekauft

Help Desk - Customer Support Management System
Modified Bobs stickers
Google Address Autocomplete
  • FME Modules Entwickelt von

    PrestaShop v1.5.0.0 - v1.7.2.2 Kompatibilität

  • Community developer Entwickelt von

    PrestaShop v1.6.0.4 - v1.6.1.17 Kompatibilität

  • Malttt Entwickelt von

    PrestaShop v1.5.2.0 - v1.7.2.2 Kompatibilität

$149.97 Alle drei in den Einkaufswagen

Vom gleichen Entwickler konzipiert - Details anzeigen

Neue Funktionen von Version 1.7.1(06.06.2017)

  • SSL Bug fixed

Über den Entwickler, FME Modules

FME Modules

FME Modules is comprised of dedicated PrestaShop Developers and Designers. FME developers strive for creativeness, excellence and result oriented PrestaShop solutions. We consider the practice of developing PrestaShop Themes and Modules as our life’s endeavor and not a business.

Eine Frage?
Sie brauchen Hilfe?

Der Entwickler antwortet Ihnen auf
en

$84.99

Vorteile:

  • 3 Monate Support gratis (Mehr dazu)
  • Von einem Top Developer entwickelt
  • Mit Dokumentation
  • Kompatibilität v1.5.0.0 - v1.7.2.2

  • Version 1.7.1 (06.06.2017)

  • Bereits übersetzt auf: en de es fr it nl

Eine Frage? Kontaktieren Sie den Entwickler
Der Entwickler antwortet Ihnen auf

en