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Time Manager

Time Manager Modul

Entwickelt von Community developer
  • PrestaShop
    1.6.0.4 - 1.7.2.4
module - Auftragsabwicklung - Time Manager - 1
module - Auftragsabwicklung - Time Manager - 2
module - Auftragsabwicklung - Time Manager - 3
module - Auftragsabwicklung - Time Manager - 4
module - Auftragsabwicklung - Time Manager - 5
module - Auftragsabwicklung - Time Manager - 6
module - Auftragsabwicklung - Time Manager - 7
module - Auftragsabwicklung - Time Manager - 8
module - Auftragsabwicklung - Time Manager - 9
module - Auftragsabwicklung - Time Manager - 10
module - Auftragsabwicklung - Time Manager - 11
module - Auftragsabwicklung - Time Manager - 12
module - Auftragsabwicklung - Time Manager - 13
module - Auftragsabwicklung - Time Manager - 14

Kurzbeschreibung

This module is designed to help shops with multiple employees that customize or repair products to manage their work time more effectively. It can also provide customers estimated finish times for their orders.

Vorteile und Modulbeschreibung

Produktivität Erleichtert die Verwaltung Ihres Kundendienstes

This module is designed to help shops with multiple employees that customize or repair products to manage their work time more effectively. After setting how long it should take for a product to be customized or repaired and how long it takes an out-of-stock product to be replenished, a list of ordered products will be displayed along with the assigned employee and a countdown until the estimated finish time. Employees can write a remark and mark an order as important to escalate it to a tracking list that only a manager can see.

Managers can use statistics and graphs that compare each employee's average work times to each other and to the estimated average work time to evaluate the performance of their employees and improve the precision of the estimates. Once enough employee statistics have been gathered, the estimated average work time can be replaced with the assigned employee's actual average work time. There are also options to automatically assign employees to orders based on their skills and automatically set the availability of employees to help reduce the workload of the managers.

Funktionsbeschreibung

Features

This module has many features to help employees and managers who customize or repair products manage their time more effectively.

Employee and Manager Profiles

In the Preferences section, there is an option to set which employee profiles are considered as manager profiles. Any employee with a manager profile can access additional features by using several toolbar buttons: Orders, Tracking, Stats, Statuses, Employees, Skills and Preferences.

Multiple Views

Employees have a "My orders" view they can use to display only the orders that are assigned to them, though they can switch to an "All orders" view if they need to assign themselves to another order. Managers have access to an additional "Tracking" view that shows them only the orders marked important or having out-of-stock products that need to be replenished. All these views are automatically refreshed after a specified number of seconds if something has changed so that all employees and managers are kept up-to-date.

Order Summaries and Countdowns

A summary of each ordered product is displayed including the order ID, customer name and phone number, product name and customization data, order remark and importance, assigned employee, estimated time remaining and the current order status. There is a + button that can be used to view more information about the order including the order reference, product price and carrier information. There is also the order's start date and estimated finish date along with a list of the delays used to create the estimate.

Add Accessory to Order

From the order details, it is also possible to add an accessory to an existing order. For example, a customer may purchase a "Diagnostic" product because they don't know what is wrong with their phone, then you can add a part that needs to be fixed to their order.

Wait Time

At the top of the Orders tab is the wait time until an employee becomes available for more work. There is a date and time written that can be given to customers who are waiting in line so they know approximately when they can be served. This wait time can also be displayed on the website when it is precise enough. There is an option to display simple view to customers with just the waiting time, or a more advanced view that displayed the number of assigned employees and number of available employees.

Global, Order and Shop Closure Delays

Below the wait time is the option to add an additional delay to all orders, which is useful in cases such as a fire drill that will delay work for a known period of time. It is also possible to add a delay to a specific ordered product along with a reason for the delay. The module can also automatically add shop closure delays to the orders using the configured shop hours.

Order Search

Below the additional delay is a search bar that can be used to filter the order list. Any text entered in the search bar will be matched against the order ID, customer name and phone number, product name and customization data.

Order Remarks

When a customer orders a customized product, the customized field that matches the configured "Remarks customization label" will be displayed as the remark for the order. This customer remark can be modified by employees and will only be visible to other employees and managers, not to customers.

Escalation to Manager

When an employee encounters a problem that will prevent them from customizing or repairing a product, they can change the importance of the order to "High" to escalate it. The order will then appear in the "Tracking" tab of the manager, who can then contact the employee and help them solve the problem.

Manual and Automatic Order Assignment

Employee and managers can see who is currently assigned to each order. Managers can manually unassign any order and assign an order to any employee, while employees can only assign and unassign themselves to orders. Managers can also configure the module to automatically assign orders to employees based on their configured skills. The assigned employee must click a link to indicate they have started working on the assignment before their work time is counted in the statistics.

Statistics

Managers can see a list of all ordered products along with the estimated work time and the average work time of all employees. They can also see a list of all the employees who have ever worked on a product and a graph that compares each of their work times and the estimated work time.

Order Statuses

Managers can choose which order statuses apply to the employees and set whether they mark the start, finish or cancellation of the order or a delay. This prevents employees from seeing and using the payment status of the orders. If the order status is a delay, there is the option to use the product's replenishment delay or specify the length of the delay. There is also an option to set whether the delay prevents the employee working on another order.

Employee Colors and Maximum Assignments

Managers can choose which employees are responsible for customizing or repairing products and give each of them a different color to make it easier to recognise which employee is assigned to an order. There is also the option to set the maximum number of orders an employee can be assigned at the same time and whether they are currently available for assignment.

Employee Hours and Automatic Availability

Managers can enter the hours of each employee and configure the module to automatically adjust the availability of employees based on their hours. This saves the manager from manually adjusting the availability of each employee at the start and the end of the working day. If no employee hours are specified, the default shop hours specified on the Preferences tab will be used.

Employee and Product Skills

If customizing or repairing a product requires a specific skill that not all employees have, a manager can create a list of skills and assign them to employees and products. After doing this, it will become impossible to assign an employee to an order they do not have the skills to finish.

Order Grouping

If a product has a customization field that can be used to uniquely identify a product (such as a serial number), it can be used to group multiple customizations or repairs to the same product. There is also the option to simplify the display of the product name by displaying only the device name. For example, if the product name is "Screen repair for iPhone 7", the module can be configured to use " for " as the separator and display the device as "iPhone 7" and a list of previous repairs including "Screen repair".

Was Ihre Kunden schätzen werden

After configuring the module and gathering enough employee statistics, the estimated finish time should become precise enough to show to customers. There is an option to display the estimated finish time in the order detail section of the customer's account. This will give customers a good idea of when their order will be finished and, if there is a physical store, when they should arrive at the store to pick up their order.

There is also an option to display a simple countdown of the estimated waiting time to customers or a more advanced countdown with the number of assigned employees and number of available employees. This allows customers to know before ordering if there's likely to be a delay in their order because all employees are currently busy.

Empfehlung

Before using this module on a live site, managers and employees should try the module on a test site to become familiar with all the features and make sure they understand how everything works. If everything is working well on the test site, try using it on the live site to check the precision of the estimates. If the estimates are precise enough, enable the options to allow customers to see the estimates.

It is recommended stores that repair devices create products like "Screen repair for iPhone 7" with customization fields for the serial number and passcode of the device and a remark. This customization information is then displayed in the order summaries, which allows the assigned employee to match the order with the physical device and enter the passcode to access it.

Support und Updates

Sie profitieren automatisch von 3 Monaten Support für dieses Produkt.

Für 90 Tage nach dem Kauf können Sie sich über technischen und funktionalen Support sowie über Zugang zu verfügbaren Aktualisierungen für dieses Produkt freuen.

Garantieren Sie mit der Option Zen 12 Monate lang ein reibungsloses Funktionieren dieses Produkts in Ihrem Online-Shop!

Dank der Option Zen haben Sie für ein Jahr ab Kauf Zugang zu ALLEN Aktualisierungen des Produkts. Der Entwickler des Produkts begleitet Sie über E-Mail-Kommunikation mit Antworten auf alle technischen und funktionsbezogenen Fragen.

Was ist die Option Zen?

Die Option Zen beinhaltet zwei Services:

  • einen während der Laufzeit der Option unbegrenzten After-Sales-Support;
  • den Zugang zu allen Updates des Moduls oder Themas während dieses Zeitraums.

Die Option Zen wird beim Kauf dieses Produkts zum Vorteilspreis angeboten. Darüber hinaus kann sie auch nach dem Kauf dessen über Ihr Kundenkonto erworben werden.rnSie ist ab dem Kaufdatum Ihres Produkts bis zu ein Jahr gültig. Je eher Sie es kaufen, desto länger profitieren Sie davon!

Was beinhaltet die Option Zen?

Die Option Zen umfasst:

  • Beantwortung von Fragen zur Nutzung des Moduls/Themas;
  • Lösung technischer Probleme im Zusammenhang mit dem Modul/Thema;
  • Zugang zu allen Updates des Moduls/Themas.

Folgende Leistungen sind nicht in der Option Zen inbegriffen:

  • Personalisierung und spezifische Entwicklung;
  • Durchführung der Installation und von Updates des Moduls/Themas;
  • Lösung von Problemen bezüglich der Dienstleistungen von Drittanbietern, des Hostings, des Servers oder der PrestaShop-Software.

Option Installation

Copy the timemanagernc directory to the modules directory in your PrestaShop store, then upload it to your server using an FTP client like FileZilla. The module should then appear in the "Administration" section on the "Modules" tab. Click the "Install" button to install the module. After installation completes, there should then be a new Time Manager tab at the end of the tab bar in the Back Office and a new Time Manager tab in the product editor.

Werden häufig zusammen gekauft

Time Manager
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Gesamteinsparung
  • Community developer Entwickelt von

    PrestaShop v1.6.0.4 - v1.7.2.4 Kompatibilität

  • PrestaShop Entwickelt von

    PrestaShop v1.1.0.0 - v1.7.2.4 Kompatibilität

  • PrestaShop Entwickelt von

    PrestaShop v1.6.0.4 - v1.7.2.4 Kompatibilität

$154.97 Alle drei in den Einkaufswagen

Vom gleichen Entwickler konzipiert - Details anzeigen

Neue Funktionen von Version 1.0.0(26.10.2017)

  • Initial version

Über den Entwickler

Community developer

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$59.99

Vorteile:

  • 3 Monate Support gratis (Mehr dazu)
  • Von einem Top Developer entwickelt
  • Mit Dokumentation
  • Kompatibilität v1.6.0.4 - v1.7.2.4

  • Version 1.0.0 (26.10.2017)

  • Verfügbar in en de es fr it nl pl pt ru

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