Compatible SugarCRM 6
SugarCRM is a customer relationship management tool Open Source (www.sugarcrm.com).

 

***PrestaShop module awards 2011, nominado como mejor módulo***

Major changes since version 2.3 : support module (compatible Prestashop 1.4). Your customers can create, edit and list their requests for assistance in your shop. You can manage these requests in SugarCRM.

This interface allows you to synchronize data between the CRM solution, SugarCRM, and the online-sales solution, Prestashop.
=> You are already using an online shop with Prestashop and you would like to have a real interaction with your clients ?
=> You are already using SugarCRM and you would like to set up an online shop ?
=> You are currently using neither of these solutions but you would like to sell products or services online, and at the same time have a truly interactive relationship with your clients ?
SugarPshop partnered with SugarCRM and PrestaShop is the solution for you. A client who registers in your shop will be copied into SugarCRM. You will then be able to set up and maintain your relationship with this client:
=> Send your newsletters : SugarCRM allows you to follow the statistics of your mailings (who opened the mail, who clicked on a given link from the mail…) This way, you willl be able to evaluate the real interests of your clients regarding the newsletter.
=> Receive incoming email : You will also be able to receive clients’ emails in SugarCRM if you wish.
=> Gérer les demandes d'assistance : toutes ces demandes, crées depuis votre boutique par vos clients, seront tracées dans SugarCRM.
=> Create requests for assistance : for example, in the case that a client contacts you to indicate that a product is broken.
=> Make/receive telephone calls…

If one of your online clients is already saved in SugarCRM, data from your shop (addresses, telephone number…) will be updated in the SugarCRM data. The boutique data always takes priority over SugarCRM data as it is directly entered by the client and is therefore more reliable.

When your client makes an order, it will be copied in SugarCRM. If the order is validated, an opportunity will also be created at that time for the client.

The possibility to manage your leads and opportunities will enable you to obtain statistics regarding your marketing campaigns. In fact, when a lead (in SugarCRM) buys from your shop, this lead will be changed into a contact in SugarCRM.

The marketing campaign that allowed the creation of the lead will be linked to the contact. All of the contact’s purchases will therefore be assigned to the lead’s marketing campaign.

You will then be able to evaluate the turnover associated with each campaign and to monitor the return on investment. SugarCRM makes these statistics available to you.

You will also be able to directly target your clients. For example you will have the possibility to communicate (by mail, telephone, email…) with:
=> all clients who have previously bought a particular product in your shop
=> all clients who made a purchase last year but have not made any this year
=> all clients who have a birthday this month…

For more information, you can download the documentation of SugarPshop in english here :
http://www.crmconsult.fr/doc/sugarpshop_documentation_en.pdf

This module does not include SugarCRM, you must install it before using SugarPshop.

Support: The developer is fluent in the following languages:

Send a message to the developer